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We are committed to providing an exceptional, personalized experience for every client.

This Customer Support Policy outlines the standards and procedures we uphold to ensure timely, professional, and compassionate assistance before, during, and after your travel experience.

Contact

Response Times

General Inquiry

Within 1 business day

Booking Modification

Within 4 hours

Urgent Travel Assistance

Immediate

Complaint or Service Issue

Acknowledgment within 12 hours, resolution within 48 hours

Service Standards

We commit to:​

+ Provide personalized, courteous, and professional service at every interaction

+ Communicate proactively regarding itinerary changes, travel advisories, or service disruptions

+ Maintain strict confidentiality and care with client preferences and personal data

+ Ensure fair and timely resolution of any client issues or concerns

+ Prioritize the safety, satisfaction, and well-being of every traveler

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